Frequently Asked Questions (FAQ)
1. What services do you offer?
The Poo Crew provides professional dog poop scooping services, including regular poop removal from your yard, dog waste clean-up for special events, and sanitizing your yard after a service.
2. How do I know how much your services will cost?
Our pricing is based on the size of your yard and the number of dogs. We offer customized quotes depending on your specific needs. You can contact us for a free estimate, and we'll determine the best plan based on your situation.
3. How often should I schedule a scooping service?
The frequency of service depends on the number of dogs you have and your preference. We typically offer weekly, bi-weekly, or monthly options. If you have a larger yard or more dogs, more frequent services may be necessary.
4. How do I schedule an appointment?
Scheduling is easy! Simply contact us via our website or call us to set up your service. We’ll discuss your needs, confirm your appointment, and arrange a schedule that works for you.
5. What if I need to cancel or reschedule my appointment?
We understand that plans change! Please give us at least 24 hours' notice if you need to cancel or reschedule. If we are not notified in time, a cancellation fee may apply.
6. How can I prepare my yard for the service?
For the best results, please ensure the yard is free of obstacles (like toys or furniture) that could prevent us from doing a thorough job. If you have a locked gate, please ensure it's unlocked, or provide us with access instructions. Your yard should be easily accessible to our team to complete the service.
7. What happens if the weather is bad on my scheduled service day?
In case of inclement weather (e.g., heavy rain, snow, or extreme temperatures), we may need to reschedule the service for safety and quality reasons. We’ll notify you in advance if we need to make changes to your appointment.
8. Do I need to be home during the service?
No, you don’t need to be home for the service. As long as we have access to your yard and all pets are safely secured indoors, we can take care of the job while you’re away.
9. Can you scoop my yard if it's really messy or hasn't been cleaned in a while?
Absolutely! We can handle yards that have not been cleaned in a while, although it may take us a little longer for a deep clean. Please note that additional charges may apply if the yard is in particularly bad condition.
10. What do you do with the dog waste after it’s scooped?
The waste we collect is disposed of properly according to local guidelines. We make sure it’s handled in an environmentally responsible way, and we strive to leave your yard looking clean and fresh.
11. Do you offer any special services?
Yes! In addition to regular poop scooping, we also offer sanitization services to clean and deodorize your yard after a service. If you have a special event or party, we can provide one-time cleanups before or after the event.
12. Can my dog be outside during the service?
For the safety of both our team and your pets, your dog must be kept inside or safely contained during the service. If your dog is outside, please let us know in advance so we can take necessary precautions. Failure to do so could result in cancellation of services without refund.
13. Can I change the frequency or cancel my service?
Yes, you can adjust the frequency of your services or cancel at any time. We just ask that you let us know in advance so we can accommodate your needs and update your billing accordingly.
14. Are your services pet-friendly?
Yes! We are a pet-friendly company, and we take great care to ensure that we handle your yard with the utmost respect for your pets. Our team uses pet-safe products and methods to ensure your dog’s safety and well-being.
15. How do I pay for my services?
We accept payment through various methods, including credit cards and online payment options. Invoices are sent after each service, and payments are due within 7 days. For recurring services, we can also set up an automatic billing system for your convenience.